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CROC
WARRANTY POLICY
Your
CROC products are guaranteed to be free of any manufactured defects
or defects in workmanship, for 1 full year from the point of
purchase.
Our
warranty does not cover any physical damage caused by misuse or
mishandling by the user. Normal wear and tear , Wrapping cord around
the iron, dropping unit, product build-up or scratches on the plates,
broken housing, loose plates, using wrong voltage, unauthorized
modification , tampering or attachments to the unit, and neglect in
safety ,regular maintenance, and improper usage of the CROC products
will void all warranty claims.
In
order to properly register your CROC unit and activate your 1 year
warranty, you must fill out your original warranty
card completely and include a copy
of your original sales receipt then send it to our service
center. If a warranty card is received
without all the information fields completed, your warranty is void.
Your warranty protects your CROC product to be free of
defects in workmanship and manufactured defects. Proper completion of
the warranty card process is mandatory for full warranty benefits.
In
the event that you experience a problem with your CROC unit due
to a manufactured defect and you are within the 1 year warranty
period, you may send your iron back to our facility for a repair or
replacement. We do require the following items for consideration of
the repair or replacement. Please include the following information
included with your iron return;
Provide
a valid copy of your original receipt.
Receipt
must provide the following information:
Date
of purchase
Place
of purchase
Item
purchased
Amount
paid for Item
*We
do not accept credit card bills as a valid proof of purchase
Please
include all contact information;
Name
Address
Telephone
number
Include
a brief description of the problem that you are experiencing with
your iron.
This
will help to expedite the turnaround time.
$15
Shipping / Service fee ($25 HI, AK, PR), paid by check or money order
made payable to Turbo Ion Inc.
Expedited
shipping options may be arranged for additional fees.
ALL
Returns may be sent to:
CROC/TURBO
ION INC.
17605
FABRICA WAY, STE. A
CERRITOS,
CA. 90703
Our
turnaround time is 3-5 business days from the date we receive your
item. Please allow for shipping time back to you.
We
are not responsible for items that are lost or stolen through
transit. We recommend that you use
UPS, Fedex, or registered mail
when sending returns back to our facility.
Items
that have been dropped or items that have been damaged due to user
negligence, and items purchased on EBAY or other unauthorized
internet retailers , will not be honored under the CROC warranty.
To
ensure that your return is processed promptly and accurately, please
call us at 888-333-7889, Mon-Fri, 8:30am-5pm PST.
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