Turbo Ion, Inc. stands behind the products we sell. We DO NOT honor warranties from these unauthorized internet  sites: Sleekhair.com, Overstock.com, Tricut Sales, Amazon.com, and Ebay are not authorized retailers of the CROC product line. Since they are not direct distributors of our product, we cannot guarantee the authenticity of their products sold. If in doubt, please call our offices to determine if you are purchasing from an authorized CROC dealer. If you need to return your product, please register the warranty card first and follow directions below.

All customers must REGISTER the product within 30 days of purchase to activate its One-Year Warranty. (WARRANTY ONLY VALID WHEN THIS CARD IS COMPLETED AND RETURNED WITHIN 30 DAYS OF PURCHASE)

Customers Must Submit:
1. Completed One-Year Warranty card (make sure to keep a copy)
2. Proof of Purchase (cut-out of the UPC code from the packaging)
3. Copy of the Receipt

 

 

 

After registering for the One-Year Warranty, if you need a replacement of the product please follow the brief procedures below:

Step 1: Copy of your One-Year Warranty card
............- this helps us find your One-Year Warranty registration information.from 000000our system.

Step 2: Defective Product
............- place your product into a secure packaging, preferably its original box 000000if it has been retained.

Step 3: Shipping & Handling
............- we charge a small amount of $15.00 for return shipping and handling
............- call for Alaska, Hawaii, Puerto Rico and all other countries outside.of 000000the United States.
............- please make check payable to "Turbo Ion, Inc."

Step 4: Send the package
............- we highly recommend that you use a registered insured delivery 000000service to keep track of your package.

To ensure that your return is processed promptly and accurately, please call us at 1-888-333-7889 (Mon-Fri: 8am ~ 5pm Pacific Standard Time)

WARRANTY DOES NOT APPLY FOR THE FOLLOWING CASES:
1. Unauthorized party opening the product in an attempt to fix the product
2. Damage caused by misuse and mishandling - wrong voltage, disregarding safety precautions, and dropping of the product

 

TURBO ION INC.
Attn: CUSTOMER SERVICE DEPARTMENT.
17605 Fabrica Way, Suite A, Cerritos, CA 90703

 

Handling of returns will be processed in 2-3 business days. Estimated delivery time is 3 – 5 business days depending on shipping location.