TURBOION stands behind the products we sell.  If for any reason you are not completely satisfied with your purchase, returns are accepted within 30 days of purchase.  Note that all sales of clearance items are final.  Absolutely no returns will be made after the 30 day allotment period.  Please inspect all products immediately upon receipt.  To return products please follow the directions below.

To ensure that your return is processed promptly and accurately, please call us first at 1-888-333-7889.

Our business hours are Monday through Friday 8:30AM to 5:30PM (Pacific Standard  Time).  A customer service associate will provide you with a Return Authorization Number (RAN) for you to record on the address label at the bottom of the return form.  Returns made without a Return Authorization Number will not be accepted.  Please fill in the Warranty Card information as it is requested, including your RAN number, and then enclose it with the returned merchandise.  Make sure to record your shipment tracking number for your records.  All merchandise must be in the original packaging and original condition.  Installed products with cut wires or loose crystals will subject to a $50.00 fee. All shipping charges are non refundable.

For defective merchandise, please call us for a replacement within 30 days of purchase.  We will ship you a replacement product at no charge or issue a refund on your original merchandise after we have received and inspected it.

 

TURBO ION INC.
Attn: CUSTOMER SERVICE DEPARTMENT.
17605 Fabrica Way, Suite A, Cerritos, CA 90703

 

Handling of returns will be processed in 2-3 business days. Shipping charges will be based on the shipping location. Estimated delivery time is 3 – 5 business days depending on shipping location.